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Tips and tricks from our Account Managers

Oneflare’s goal is to connect businesses with the right customers. With the help of our Account Managers, we’re able to meet that goal by providing business owners/operators with practical advice on how to win work, manage leads and grow a business. 

This article sums up the top tips and tricks from our Account Managers that have helped businesses see the most success.

Ash, an ocean-dwelling, pilates-loving, wine enthusiast shares her top tips

  • Be consistent & keep it simple – Have a stand-out profile and an engaging message to first reach out to clients with, and tell them when you will try to contact them (and actually stick to it)
  • Don’t devalue the small leads – I have had a bathroom renovator complete a $70 tile repair and end up coming back with 2 full bathroom renovations and a laundry renovation from that single lead
  • Harness the power of word-of-mouth – I’ve had a renderer complete a $100 job and the neighbour saw this guy’s work and booked him for a $21,000 lead
  • Back yourself! – As a small business owner, you’ve already spent the time and money backing yourself to get to where you are, making sure your customers and potential customers know why they should choose you

Fred, the gym and football fanatic’s two cents on winning work

  • Follow up – Make sure you always follow up with a phone call when quoting on a job, you want to make sure you are the customer 1st choice and not others, make sure your profile is up to date so it stands out
  • Start small – Quoting on smaller jobs can land you bigger jobs in the future

Temika, a coffee and animal-loving member of the Oneflare team shares her greatest bits of advice

  • A win is a win – Don’t close the door on smaller jobs – they have less competition, less idealism, and can often lead to bigger things. If you make someone feel valued on the small jobs, they’re more likely to come back to you for a larger project.
  • Call, call, call – A voice on the end of the phone is so much more powerful than a text, and it’s really the most effective way to sell your expertise.

Sammy, our sunshine state AM, who spends her time at her local freshwater creek when she’s not helping her businesses

  • Invest in your profile – The best thing a business can do is have a stand-out profile. This gives them the best opportunity to be chosen by the customer when all the profile details are completed and verified, with photos and reviews. 
  • Stand out with images – include a picture of yourself and/or your team.  Customers want to see the faces behind the business and it gives them confidence in choosing a business for their job, particularly if that person is coming to their home. Family pics and anything with a pet involved is a great way to connect with your clients and show them who you are.  It also stands out from the sea of logos.
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Success stories

Video testimonial | Joseph from Simba Cleaning Services

Hello, I’m Joseph, we run a family-based cleaning business called Simba Cleaning Services.

We do all aspects of domestic and commercial cleaning. Being trained as a microbiologist,  I understand the essence of cleaning. We use eco-friendly detergents to make every home and office clean and germ-free, it’s the cleaning and also total disinfection.

Joseph, the owner and operator of Simba Cleaning Services.

Marketing in every business is major. I needed marketing but the channels and platforms I was using weren’t giving me exactly what I required.  I wasn’t getting that correspondence, I was not getting that support to build my young business. Until I got Oneflare, where I was given products, that were useful for my business I was given a dedicated account manager who held my hands and I can say held my hand is a toddler to where I am now, my business has grown through to Oneflare. 

Seventy-five per cent of my leads come from Oneflare, which makes me think this is really an investment. Customers can see us on the Oneflare platform and contact us and that is also because of the reviews that are published on Oneflare. The app is very user friendly because if I am so busy doing some work,  I can just put on the auto quoting feature and when my hands are free, I just need to go to the app and go to the messages. I believe this is a product that is going to take your business to the next level. I have seen where Oneflare has taken me, to where we are today in a span of 2 years. Try it, you will not regret it, it’s worth it. 

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News & updates

How to write effective proposals

Running a small business is challenging and very competitive. So what’s a quick and effective way to stand out from competitors who are after the same customers? The key to getting ahead is through proposals.

Proposals are an essential tool to win customers and differentiate your business from the rest. A well structured written proposal can be time-consuming and requires a lot of effort to put together, but it’s worth it. It’s an essential tool to show your understanding of the project, highlight your expertise and demonstrate the reasons why you should be trusted for the job! This article will guide you through how to write an effective proposal that wins customers.

Quotes vs Proposals

Quotes can help a customer understand the cost of the jobs while proposals provide more information on your solution to their problem. It’s important to decide whether a simple quote could suffice or if a detailed proposal will give you a better chance of securing the job.

Automated quotes that are immediately sent to a lead’s job request is effective because you’d be the first one considered. On the other hand, a proposal proves to a lead that you have a proper understanding of their job requirements and that your business has the best solution.

How to write proposals efficiently

Whether you’re a new or established business it’s important to capture what makes your services unique. Put aside some time to create a proposal template that you can easily fill out when a customer approaches you for a job. Information such as: 

  • The services you provide
  • Unique selling proposition (USP) – what makes you different to your competitors 
  • A story about why you’re in business
  • Reviews and ratings

How to structure your proposal

  1. Executive Summary
  2. Define the problem
  3. Present your solution
  4. Outline the project schedule and budget
  5. Conclusion: Tie it all together
  6. Terms and conditions (optional)

Use a customer focus perspective

A customer-focused perspective means putting your customers’ needs first. This way of writing shows that you not only value, but have an understanding of what is important to them.

When creating your proposal, explain what the problem is and provide solutions that align with what’s important to the customer. Include personalised solutions to set you apart from your competitors.

To assess if you have understood your customer’s perspective, ask yourself the following questions:

  • Who is the decision-maker?
  • What is the problem? What are the issues?
  • What motivated them to find a solution?
  • What is important to them? What do they care about?
  • Are they familiar with your company?
  • What are your strengths in relation to their problem?

Once you have answered these questions, you can get to work on your proposal.

Here are some conciseness rules you can follow to make a winning proposal:

  • Write conversationally
  • Begin with an executive summary of fewer than four sentences
  • Keep sentences short and crisp
  • Keep paragraphs short
  • Use bullet points, numbers, and white space
  • Avoid using a passive voice
  • Tell a story
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Success stories

Video testimonial | Natalie from EventZen

Meet Natalie, a vibrant event planner and celebrant who has thrived on Oneflare.

My name is Natalie and I have a business called EventZen. I am a wedding, events planner and celebrant. I decided to become a celebrant because I love, love. There is a lot of joy surrounding weddings, there is a lot of stress too but I come in because I don’t want people to feel that stress. I like it to be a nice relaxed environment for them to enjoy the planning process.

Oneflare has made it really easy for me. I don’t think about marketing because I know I’ve got Oneflare there. I find it hard to work on marketing when I’d much rather be planning weddings and it’s difficult to get your business out there so Oneflare has been great. It’s brought the right clients to me at the right time. I would say about 80% of my clients come from Oneflare, which is amazing. I have so many leads come in every day and I’ve been led to some incredible clients, there have been some really amazing people that I’ve met. 

I like I quickly you get emails and texts when a lead comes up. I also love that the reviews are there and the reviews are taken from Google as well. The advice I would give to anyone wanting to try Oneflare is to absolutely go for it. It’s amazing how quickly you get the jobs and it pays for itself straight away so it’s totally worth it. 

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Success stories

Video testimonial | Alex from GT Plumbing

Learn about Alex’s journey with Oneflare, how together we’ve achieved great things for his small Aussie business.

My name is Alex and I’m the owner of GT Plumbing. I’m basically here to provide a very high-level service to our customers. What I love about being a plumber is it’s a continuation of helping people. You’ve got a set of skills and when you really good at it then it’s easy and you make things look easy.  I enjoy getting up every single day. It’s what I always want to do. 

Everyone helps and everyone needs honesty and everyone needs someone that’s going to be genuine with them and we’re here for honesty. I’ve been on Oneflare for about 3 years, 3 years running strong. We’ve used other platforms but the support around the other platforms are not there. They’re more about the sales, more about numbers, whereas Oneflare is more about your relationship. 

Oneflare provides you with all the analytics that you need, they give you live date updates, they can even tell you how many people actually looked at your profile and how many people actually reached out to you or made a phone call. You don’t get that information elsewhere and if you do, you got to chase it. This is zero effort. 

Because we’re on Oneflare, we don’t have a Google presence. There’s no need for it. Oneflare will manage the reviews honestly and they’ll vet it honestly. So you’re not going to have your competition come along and then give you a really bad rating when the customer is not verified. I’m sorry but Google does not do that, Oneflare does. This is a really big benefit, so you are going to get genuine reviews. We’ve got 131 reviews at the moment, the majority are 5-star, they’ll go look for that review and say ok these guys have amazing reviews and we’ll get direct phone calls coming through.

You want to be spending the time on the tools and time with the customers and making the money and the more time you spend off the tools you’re not making any money. So Oneflare will help you. It’s a very good platform to come in, build your customer base up, keep working and also make it presents online. It’ll work really well.  

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Success stories

Video testimonial | Saurabh from Supportsoft Technologies

See how Oneflare has helped Supportsoft land big clients like NSW Health and Centrelink.

My name is Saurabh Bhatt and this is my business partner Sandeep Singh. At Supportsoft we provide all kinds of IT services, like server maintenance, software development, software applications, database applications. Today, we are dealing with clients like NSW Health, Centrelink, Medicare, clients dealing with universities all across and Science Labs. 

We both started the company back in 2014 initially under a different name, and then, later on, we moved to Supportsoft Technologies. As a business starting off with no background in marketing, it’s difficult, you just can’t do it. Either you pay a consultant a hefty fee every month to do it or you do it yourself and trust me I was not able to do it either way.

The most challenging part of any industry is getting genuine customers, we spent a lot of money on Facebook and on Google ads as well, the problem was we were not getting genuine leads, genuine enquiries or genuine customers.

We haven’t seen this problem with Oneflare. I have been using Oneflare every month, every day, in fact from 7 a.m. since I start getting leads, until the time I sleep at 11 p.m. Getting quality leads and the leads that I want. It’s not just small leads we are getting, in fact big, the kind of leads I’m talking about today is NSW Health, government leads and large clients, all have come from Oneflare. 

On Oneflare if take a lead and I’m not able to contact the customer contact of x,y, z reason, Oneflare simply refund my money.  Which is very vital for a business like ours, in the budding stage because we can’t afford to spend money on something which is not usable for us. Oneflare as a business has made sure that our money is not being wasted. We have auto quoting set up, which I really like. Being a premium customer, we enjoy this facility wherein, let’s say if we are sleeping and they’re customers out there who put the jobs up at 3 am in the night, we don’t lose out on those deals. 

There are heaps of clients looking for long term relationships and I’m talking from government and universities and large clients, who can be with you for 5 years contracts and 10-year contracts. I can admit being a client of Oneflare we have achieved it, so yes I think if you think that Oneflare is only going to provide small leads, that’s not true, I have obtained big numbers from them.

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Success stories

Video testimonial | Peter from Prestige Australian Financial Services

See how Peter had grown his finance business with quality Oneflare leads.

Hi, I’m Peter, I’m the founder of Prestige Australian Financial Services. Our main mission is to help people build wealth and pay the least amount of tax that they legally have to. Predominantly, we’re an accounting and tax-based business but we offer our clients a lot more than that.What we’re trying to do is focus on two main things, the first one is to help our clients build wealth for themselves and their families. The second is to have them pay the least amount of tax they have to.

The biggest challenge that most businesses face is generating enough income, you’ve always got good ideas and many things you want to do and try different things. It got to a point where that kind of print advertising in mailboxes stopped working. That’s when I started looking for something else to bring in a large volume and good quality leads. That’s where Oneflare really fit in well.  It was less work, so we knew that the people that were on the Oneflare site were looking for the products that we had to offer. 

We’re able to set parameters inside the app on Oneflare saying what income level we wanted to deal with, where they were located, whether they wanted virtual or actual services. Being able to streamline things like that, we were getting just high-quality leads that were so much easier for us to onboard into our business. Our job is to make our clients wealthier and the thing that makes that happen the best is that we’re able to service them really well. 

The service we get from Oneflare,  it’s really first-class. They’re fast,  I never had a problem and I walked away thinking we didn’t reach the solution that I wanted to reach on that. We’ve always got to the point where I thought, this is a great solution for us.

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Success stories

Video testimonial | Eric from E Team Removals

Watch how Oneflare has helped Eric and his team find constant, quality leads.

My name is Eric and I’m the director of E Team Removals.  I run the business solely and predominantly by myself. The reason I joined as a removalist is that I had a medical issue, a motorbike accident. But you know what, I wouldn’t change it for the world. I love removals, I’m passionate about what I do because moving is a very stressful part of your life. 

When you first start in any business, it’s going to be hard, treacherous, with lots of financial factors. To find customers was very very hard so we got onto Oneflare and signed up on a package deal. Promoting the idea of generating more leads, generating more customers and basically like a marketing tool for us. It helped us exponentially, tapping into a wider audience and network of customers. There are a lot of features on Oneflare, it’s quick, it’s convenient, it gives you notifications when leads are coming through.

Auto quoting gives you the opportunity to speed up the process. When you’re on the run you working as a removalist you got no time, time is your enemy. So you know what the functionality makes it a lot easier.  Everything about Oneflare, obviously they’ve built a very good platform, very good relationships, they are always there listening to what I have to say, my feedback, my ideas, supporting us with all the mechanisms required to grow our business.

I highly recommend Oneflare for tradies to grow their business, grow their customer base and most importantly grow their income. 

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Success stories

Video testimonial | Paul from Trade Pacific Legal

See how Oneflare helped this Solicitor grow his business through lockdown.


Hi I’m Paul Dabauh, principal and founding partner at Pacific Trade Legal. After a decade in the industry, in 2019, we opened our law firm in Sydney. We recognised a need to become efficient and effective in the delivery of online legal services. Pacific Trade Legal enjoy helping customers buy and sell their property. Sometimes it’s a first home purchase sometimes it’s an investment, we try to make this process the most efficient and stress-free as possible. 

We started with Oneflare in 2020,  we found it to be a great tool to connect with customers, particularly online customers which is an emerging trend in the market.  The good thing is you can decide which plan works for you. We’re a featured business that allows us to stand out in our industry, you can see exactly how the client is in need and how you can assist by responding to the customer directly. It’s a very effective way to connect with our customers online.

One of the features we love about Oneflare is the account manager and having somebody actually there to assist. That’s an added tool that we find very helpful as it gives us more time to give back to our customers and allows us to have a personalised experience with the platform itself.

Oneflare is a vibrant online community with many opportunities to connect with a diverse range of customers. Give it a try you’ll be surprised who you connect with and how easy it is to get started. 

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News & updates

5 ways to generate more leads for your business

The biggest challenge for any business owner is bringing in new customers. If you are an electrician, plumber, roofer, or in another service industry, digital marketing might not be your strength. Even if it is not your forte, it’s good to know a few of the basics. Let’s explore 5 things you can do to generate more leads for your business.

1. Stay active on social media

Social media is one of the fastest ways to communicate with your audience. It can be used to showcase your work, share testimonials or customer stories, and express your business’s personality. Use social media polls and stories to interact with your audience and get to know their wants, needs, and how you can serve them better. See how The Gerain Group, an Aussie construction company, uses social media to connect with their audience on @Geraingroup.

2. Giveaways 

A giveaway is an exciting way to encourage your audience to connect. Make the offering align with the services you offer. Giveaways can be something small like a home cleaning service or something big, like a kitchen renovation. This can help build buzz around your business and let your audience know that you are ready to serve their needs. Here’s a guide on how to run engaging Instagram giveaways.

3. Free educational resources

Having a giveaway can be expensive to do regularly, but there are ways to create cost-efficient freebies. Your knowledge and expertise can be used to create valuable content such as ebooks, how-to guides, step-by-step guides, or 15-minute consultations. Once you finalise the content you’d like to use, you can ask your audience for their contact information in exchange for your educational freebies.

One idea could be to create a checklist that gives your customer a to-do list for holding an event or planning their wedding. When customers use your checklist, they will think of you. Make sure to include your business’s branding, how your services can help and your contact details.

4. Lead generation platforms

One of the most effective ways to generate high-quality leads is by listing your business on a lead generation platform like Oneflare. The best place to find customers is to meet them where they’re actively looking for services like yours.

When you list your business on Oneflare you browse through all the open jobs in your category and service areas. You’re in control when it comes to filling your schedule with jobs that are right for you. Watch how Eric from E-team Removals used Oneflare to connect with leads to grow his business.

5. Build up customer reviews

Customer reviews are as good as a personal recommendation when it comes to deciding who to hire. People often read reviews before choosing a business. Whenever you have a customer who expresses their satisfaction with your services, you should encourage them to leave a review in places like Google, Oneflare, Word of Mouth, Facebook etc. It is also important to respond to any negative reviews promptly and positively.

Now you have 5 tips for generating more leads for your business. Finding high-quality leads on a regular basis requires time, energy, money and an understanding of digital marketing.

These are things you can do yourself, but if you’d prefer to spend more time on the tools and your customers, then, register your business on Oneflare to regularly receive genuine leads.