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Success stories

Video testimonial | Alex from GT Plumbing

Learn about Alex’s journey with Oneflare, how together we’ve achieved great things for his small Aussie business.

My name is Alex and I’m the owner of GT Plumbing. I’m basically here to provide a very high-level service to our customers. What I love about being a plumber is it’s a continuation of helping people. You’ve got a set of skills and when you really good at it then it’s easy and you make things look easy.  I enjoy getting up every single day. It’s what I always want to do. 

Everyone helps and everyone needs honesty and everyone needs someone that’s going to be genuine with them and we’re here for honesty. I’ve been on Oneflare for about 3 years, 3 years running strong. We’ve used other platforms but the support around the other platforms are not there. They’re more about the sales, more about numbers, whereas Oneflare is more about your relationship. 

Oneflare provides you with all the analytics that you need, they give you live date updates, they can even tell you how many people actually looked at your profile and how many people actually reached out to you or made a phone call. You don’t get that information elsewhere and if you do, you got to chase it. This is zero effort. 

Because we’re on Oneflare, we don’t have a Google presence. There’s no need for it. Oneflare will manage the reviews honestly and they’ll vet it honestly. So you’re not going to have your competition come along and then give you a really bad rating when the customer is not verified. I’m sorry but Google does not do that, Oneflare does. This is a really big benefit, so you are going to get genuine reviews. We’ve got 131 reviews at the moment, the majority are 5-star, they’ll go look for that review and say ok these guys have amazing reviews and we’ll get direct phone calls coming through.

You want to be spending the time on the tools and time with the customers and making the money and the more time you spend off the tools you’re not making any money. So Oneflare will help you. It’s a very good platform to come in, build your customer base up, keep working and also make it presents online. It’ll work really well.  

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Success stories

Video testimonial | Saurabh from Supportsoft Technologies

See how Oneflare has helped Supportsoft land big clients like NSW Health and Centrelink.

My name is Saurabh Bhatt and this is my business partner Sandeep Singh. At Supportsoft we provide all kinds of IT services, like server maintenance, software development, software applications, database applications. Today, we are dealing with clients like NSW Health, Centrelink, Medicare, clients dealing with universities all across and Science Labs. 

We both started the company back in 2014 initially under a different name, and then, later on, we moved to Supportsoft Technologies. As a business starting off with no background in marketing, it’s difficult, you just can’t do it. Either you pay a consultant a hefty fee every month to do it or you do it yourself and trust me I was not able to do it either way.

The most challenging part of any industry is getting genuine customers, we spent a lot of money on Facebook and on Google ads as well, the problem was we were not getting genuine leads, genuine enquiries or genuine customers.

We haven’t seen this problem with Oneflare. I have been using Oneflare every month, every day, in fact from 7 a.m. since I start getting leads, until the time I sleep at 11 p.m. Getting quality leads and the leads that I want. It’s not just small leads we are getting, in fact big, the kind of leads I’m talking about today is NSW Health, government leads and large clients, all have come from Oneflare. 

On Oneflare if take a lead and I’m not able to contact the customer contact of x,y, z reason, Oneflare simply refund my money.  Which is very vital for a business like ours, in the budding stage because we can’t afford to spend money on something which is not usable for us. Oneflare as a business has made sure that our money is not being wasted. We have auto quoting set up, which I really like. Being a premium customer, we enjoy this facility wherein, let’s say if we are sleeping and they’re customers out there who put the jobs up at 3 am in the night, we don’t lose out on those deals. 

There are heaps of clients looking for long term relationships and I’m talking from government and universities and large clients, who can be with you for 5 years contracts and 10-year contracts. I can admit being a client of Oneflare we have achieved it, so yes I think if you think that Oneflare is only going to provide small leads, that’s not true, I have obtained big numbers from them.

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Success stories

Success story | Alison from Alison Pringle CMC

Here we share Alison’s story

It all began in 2017 when Alison became a registered celebrant. Her background in the corporate sector, leading large groups and functions, made this an easy transition. Her main motivation behind becoming a celebrant wasn’t to start a business but simply to marry her loved ones, family and friends.

From this close-knit circle, Alison began to get referrals and job requests from mutual friends and connections. Naturally, her work began to grow and so did her customer base. In 2021, Alison decided to commit to newly engaged couples and make herself available as a celebrant beyond her network. She understood the way COVID-19 impacted couples and weddings and wanted to help create happily ever afters, at a reasonable price that catered for the different environment. 

From here, she officially became Alison Pringle CMC.

Happy newlyweds / Source: Alison Pringle CMC

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Challenges before Oneflare

Alison began her search for quality customers and joined three different lead generation service platforms. She hoped to find regular, genuine leads, but after some time, received an underwhelming amount of leads, which never generated profitable work. 

Being new to the celebrant scene made it difficult, especially during the pandemic. Alison offers remote and face-to-face meetings, to offer her customers the best possible service. However, she still needed to get her new business out in the market to build her brand. 

Experience on Oneflare 

Alison found Oneflare to be a user-friendly and effective lead generation tool. The capabilities of the platform make it very easy for her to engage with customers. She has set up communication templates that help her respond quickly and easily to leads when she is out of the office. This feature ensures that she connects with potential customers via email and SMS to make the most out of each opportunity.  

“Oneflare has provided more leads and weddings than I can manage. There are times I don’t quote as I am already booked.”

Results on Oneflare

Alison Pringle CMC now has 

  • A stellar 5-star rating 
  • Steady, high-quality leads
  • A thriving new business

Alison’s advice for any business looking to sign up with Oneflare is: “Do it, it will work if you take the direction they give you”

Ready to start winning work?

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Alison of Alison Pringle CMC / Source: Alison Pringle CMC

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Success stories

Video testimonial | Peter from Prestige Australian Financial Services

See how Peter had grown his finance business with quality Oneflare leads.

Hi, I’m Peter, I’m the founder of Prestige Australian Financial Services. Our main mission is to help people build wealth and pay the least amount of tax that they legally have to. Predominantly, we’re an accounting and tax-based business but we offer our clients a lot more than that.What we’re trying to do is focus on two main things, the first one is to help our clients build wealth for themselves and their families. The second is to have them pay the least amount of tax they have to.

The biggest challenge that most businesses face is generating enough income, you’ve always got good ideas and many things you want to do and try different things. It got to a point where that kind of print advertising in mailboxes stopped working. That’s when I started looking for something else to bring in a large volume and good quality leads. That’s where Oneflare really fit in well.  It was less work, so we knew that the people that were on the Oneflare site were looking for the products that we had to offer. 

We’re able to set parameters inside the app on Oneflare saying what income level we wanted to deal with, where they were located, whether they wanted virtual or actual services. Being able to streamline things like that, we were getting just high-quality leads that were so much easier for us to onboard into our business. Our job is to make our clients wealthier and the thing that makes that happen the best is that we’re able to service them really well. 

The service we get from Oneflare,  it’s really first-class. They’re fast,  I never had a problem and I walked away thinking we didn’t reach the solution that I wanted to reach on that. We’ve always got to the point where I thought, this is a great solution for us.

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Success stories

Video testimonial | Eric from E Team Removals

Watch how Oneflare has helped Eric and his team find constant, quality leads.

My name is Eric and I’m the director of E Team Removals.  I run the business solely and predominantly by myself. The reason I joined as a removalist is that I had a medical issue, a motorbike accident. But you know what, I wouldn’t change it for the world. I love removals, I’m passionate about what I do because moving is a very stressful part of your life. 

When you first start in any business, it’s going to be hard, treacherous, with lots of financial factors. To find customers was very very hard so we got onto Oneflare and signed up on a package deal. Promoting the idea of generating more leads, generating more customers and basically like a marketing tool for us. It helped us exponentially, tapping into a wider audience and network of customers. There are a lot of features on Oneflare, it’s quick, it’s convenient, it gives you notifications when leads are coming through.

Auto quoting gives you the opportunity to speed up the process. When you’re on the run you working as a removalist you got no time, time is your enemy. So you know what the functionality makes it a lot easier.  Everything about Oneflare, obviously they’ve built a very good platform, very good relationships, they are always there listening to what I have to say, my feedback, my ideas, supporting us with all the mechanisms required to grow our business.

I highly recommend Oneflare for tradies to grow their business, grow their customer base and most importantly grow their income. 

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Success stories

Video testimonial | Paul from Trade Pacific Legal

See how Oneflare helped this Solicitor grow his business through lockdown.


Hi I’m Paul Dabauh, principal and founding partner at Pacific Trade Legal. After a decade in the industry, in 2019, we opened our law firm in Sydney. We recognised a need to become efficient and effective in the delivery of online legal services. Pacific Trade Legal enjoy helping customers buy and sell their property. Sometimes it’s a first home purchase sometimes it’s an investment, we try to make this process the most efficient and stress-free as possible. 

We started with Oneflare in 2020,  we found it to be a great tool to connect with customers, particularly online customers which is an emerging trend in the market.  The good thing is you can decide which plan works for you. We’re a featured business that allows us to stand out in our industry, you can see exactly how the client is in need and how you can assist by responding to the customer directly. It’s a very effective way to connect with our customers online.

One of the features we love about Oneflare is the account manager and having somebody actually there to assist. That’s an added tool that we find very helpful as it gives us more time to give back to our customers and allows us to have a personalised experience with the platform itself.

Oneflare is a vibrant online community with many opportunities to connect with a diverse range of customers. Give it a try you’ll be surprised who you connect with and how easy it is to get started. 

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News & updates

5 ways to generate more leads for your business

The biggest challenge for any business owner is bringing in new customers. If you are an electrician, plumber, roofer, or in another service industry, digital marketing might not be your strength. Even if it is not your forte, it’s good to know a few of the basics. Let’s explore 5 things you can do to generate more leads for your business.

1. Stay active on social media

Social media is one of the fastest ways to communicate with your audience. It can be used to showcase your work, share testimonials or customer stories, and express your business’s personality. Use social media polls and stories to interact with your audience and get to know their wants, needs, and how you can serve them better. See how The Gerain Group, an Aussie construction company, uses social media to connect with their audience on @Geraingroup.

2. Giveaways 

A giveaway is an exciting way to encourage your audience to connect. Make the offering align with the services you offer. Giveaways can be something small like a home cleaning service or something big, like a kitchen renovation. This can help build buzz around your business and let your audience know that you are ready to serve their needs. Here’s a guide on how to run engaging Instagram giveaways.

3. Free educational resources

Having a giveaway can be expensive to do regularly, but there are ways to create cost-efficient freebies. Your knowledge and expertise can be used to create valuable content such as ebooks, how-to guides, step-by-step guides, or 15-minute consultations. Once you finalise the content you’d like to use, you can ask your audience for their contact information in exchange for your educational freebies.

One idea could be to create a checklist that gives your customer a to-do list for holding an event or planning their wedding. When customers use your checklist, they will think of you. Make sure to include your business’s branding, how your services can help and your contact details.

4. Lead generation platforms

One of the most effective ways to generate high-quality leads is by listing your business on a lead generation platform like Oneflare. The best place to find customers is to meet them where they’re actively looking for services like yours.

When you list your business on Oneflare you browse through all the open jobs in your category and service areas. You’re in control when it comes to filling your schedule with jobs that are right for you. Watch how Eric from E-team Removals used Oneflare to connect with leads to grow his business.

Register your business here

5. Build up customer reviews

Customer reviews are as good as a personal recommendation when it comes to deciding who to hire. People often read reviews before choosing a business. Whenever you have a customer who expresses their satisfaction with your services, you should encourage them to leave a review in places like Google, Oneflare, Word of Mouth, Facebook etc. It is also important to respond to any negative reviews promptly and positively.

Now you have 5 tips for generating more leads for your business. Finding high-quality leads on a regular basis requires time, energy, money and an understanding of digital marketing.

These are things you can do yourself, but if you’d prefer to spend more time on the tools and your customers, then, register your business on Oneflare to regularly receive genuine leads.

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News & updates

Trends shaping small businesses in 2022

Living through unprecedented times has meant many changes and challenges for small businesses around the globe. People everywhere have found new obstacles, new ways to work, new places to work, new services to offer, all compounded by changes in consumer behaviours. Understanding emerging trends is essential for small businesses that want to be able to adapt and thrive in the upcoming year.

Why is it important to keep up with trends?

Being prepared is the key to success in any business. Today’s world requires agility and adaptability, and this means keeping up with trends and changes in consumer behaviour. One thing is for certain. The business world is constantly evolving and doing things the old way means that you could lose your competitive edge. Knowing what trends are emerging allows you to plan, strategise and put your business ahead of the curve. 

Here are some of the most important trends that small businesses need to be aware of in 2022.

  • Contactless transactions

One thing that has gained ground in the last year is the acceleration of cashless transactions. Contactless transactions allow for instantaneous payments from bank to bank, minimising paperwork, account receivable, and increasing cash flow. Consumers love the convenience of tap-and-go transactions, with hardware like Square, you can receive contactless payments instantly from anywhere.

  • Diversifying services

Many businesses have had to think outside the box and expand their offerings. Diversification is always a good business strategy, especially in a volatile economy. The easiest way to do this is to network with other businesses to see how both of you might be able to offer customers integrated solutions to their needs. An example of this is how law firms quickly adjusted to add online services in their service offering. It also meant many brick-and-mortar businesses expanded to offer their products and services online, contact-free, or virtually. Watch how Pacific-Trade Legal used this tactic to meet their customer’s needs.

  • Financial planning

As consumers became more accustomed to being at home rather than going out, their purchasing habits changed. They were not as willing to spend money as freely as before. This means that as a small business owner, it might be a good time for you to scale back, too. It might be a good time to do an audit on your operational expenses to eliminate as much waste as possible. It might also be a good time to optimise your cash flow so that it has a little extra cushion for unexpected circumstances like payment or product delays.

  • Supporting local

The disruption of global supply chains has taught us the value of shopping and finding local resources for the materials we need to stay in business. There has also been a greater movement in customers toward shopping local and supporting businesses that source their supplies locally, too. The pandemic taught us how fragile our globally connected supply chains are, and this is a good time to look into strengthening your local networks.

  • Focus on work and life balance

Another clear trend of the times is the readjustment of work/life balance. The demonstration that we are more productive when we can find a balance between work and play has never been so apparent. The shift to remote working has allowed many to get their work completed more efficiently and have more free time to do the things they enjoy. When many companies called their teams back into the office, they found that many workers were not so willing to give up the balance they found when working from home. The most successful companies in 2022 will be those that promote a healthy balance between work and other areas of life through flexible working hours and alternative arrangements.

  • Sustainable practices

Customers and employees are demanding that companies incorporate some form of sustainability and social responsibility into their business model. People want to feel good about the companies they do business with on a daily basis. The more you let people know about how your business promotes concern for the environment and community, the more you will be rewarded with loyal customers. Ask yourself as a business owner, do I dispose of waste in the most sustainable way? Do I recycle or re-purpose leftover material or products? Am I supporting or sourcing materials from eco-friendly brands?

Now you know some of the biggest trends hitting businesses this year. Companies that stay on top of trends will have a competitive advantage in the market. Especially over businesses who ignore industry trends and continue to do things as they have always in the past. To remain current and innovative, you must have your finger on the pulse. If you have not done so already, it is time to start thinking about how you will incorporate these trends into your 2022 business strategy. 

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News & updates

4 effective ways to convert leads into paying customers

Every person your business comes into contact with is a potential lead, but not all leads are the same. There is a big difference between a casual browser and someone who initiates a phone call to request a quote. The latter is the most valuable customer, but that does not mean you should ignore the casual browser. Leads are like seedlings, and with proper care, even the casual browser can develop into a lifelong customer.

Here are 4 effective techniques that convert leads to sales.

  • Respond quickly

The conversion rate is the number of people who find your products and services compared to those who actually become a customer. The number one rule is don’t wait to respond to an inquiry. When someone needs your products and services, they usually need them quickly. If you hesitate to return their call, it gives them the idea that this is what they can expect from your service, and they will move on to your competition.

  • Listen to their needs

People only make purchases if they perceive that the product or service fills a need. The best way to convert leads to sales is to listen to their needs and then demonstrate how your product or service fills that need. Many times, if you listen to your customer, they will tell you exactly how your service can best help them.

  • Prepare a well-written proposal

Every point of contact represents who you are and the type of service that can be expected from you. If your proposal is professional and well-written, it will speak volumes about your quality. A proposal that is sloppy and contains errors also says something about what they can expect.

  • Nurture the relationship through automation

Automation means not missing an email sent at just the right time in response to website visitor behaviour. Automation software is a cost-effective way to respond to your leads to nurture the relationship and lead them down the sales funnel. It can give them a gentle nudge in the right direction without the need to dedicate time to personal follow-ups that might lead nowhere.

Now you know four ways that you can turn your leads into customers. Small business owners are a special breed, and they know the importance of using their resources efficiently. Many of these suggestions take little effort, but they can mean big results for your sales growth.

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News & updates

7 benefits of online reviews for small businesses

“I’ve worked with a really good house painter before, he can help with your renovation. Here, I’ll give you his number”. This is a conversation that most of us are familiar with – both from the perspective of a business owner and a customer.

Many small business owners can benefit from the power of online reviews. You put a lot of time and effort into your website and online advertising, but spending time building good reviews is one of the most important things that you can do to increase your brand’s credibility. This can mean the difference between a customer choosing you and your competition. Let’s explore some key benefits of building your online reviews.

1. Increase sales

Websites that post reviews on their website can expect an 18% increase in conversions over those that do not. It is also important to note that 79% of buyers said that they put as much trust in an online review as they do a personal recommendation from friends or family who they know. 

2. Competitive advantage

Positive online reviews can give you a competitive advantage, and 72% of customers will make a purchase after reading positive reviews. If you have more positive reviews than your competition, then they are more likely to choose you. A customer is more likely to choose a business that has hundreds of positive reviews over one that only has one or two. Building a portfolio of positive reviews should be a part of your marketing strategy.

3. Negative reviews can help with trust

It might go against logic, but sometimes negative reviews can help. If you have nothing but 100% glowing reviews, it can look like they are fake. A few negative reviews can help your reviews look like they are from real people. That being said, how you respond to them can either build or break customer trust. 45% of buyers said they’d still engage with a business that responds well to negative reviews.

4. Reviews trigger sales

When people are looking to make a major purchase, they often spend considerable time comparing their options. If it is for a major home repair, a vehicle, or investment, the amount of time they spend researching is proportionate to the cost of the item. Nearly 72% take action only after reading a review. The review is the trigger that makes them contact you over your competitor.

5. Show your best traits

Reliability, expertise, and professionalism were the traits people looked for the most when reading reviews. Nearly 27% said that reliability was the top factor. This means that missed deliveries and poor-quality work can have a big impact on your business. You need to put your best face forward every time you interact with your customers both online and offline.

Best practices to improve your reviews

By now, you should be able to see how important it is to build up a library of good reviews and why you should avoid negative ones as much as possible. It is generally accepted that people who write a negative review expect a response in under seven days, but it is to your advantage to respond to it as quickly as possible. When responding, you should correct any inaccuracies, but do not be afraid to admit them if you made an honest mistake. You should end by highlighting your strengths and provide a solution if it is warranted.

One of the best ways to build positive reviews is to do your best to make sure that every customer has a positive experience. Remember that every time you have contact with your customer, they are forming an opinion of you. It is up to you to make sure that it is a positive one. A customer who has a good experience and tells others is the best marketing that you can have.

Building positive reviews takes continual effort and consistency. If you have loyal customers who call you first whenever you need something, be sure to ask them to share their experiences. Reviews on sites like Google, Facebook, Oneflare and Word of Mouth are an excellent way to build positive reviews and be found by those who are looking for your services.