When used properly, a professional services website can account for the majority of your income. Unfortunately, most businesses think of it as an afterthought that doesn’t help improve the bottom line.
That’s a mistake which you shouldn’t repeat. In this article, you’ll learn simple but effective ways to create a website that works as a powerful lead generation and acquisition channel for your business. Additionally, we take you through some easy steps you can take today in building a winning first impression.
Think about the look and feel
First impressions always count, so put your best foot forward with a professional, secure and fast-loading website full of content curated specifically for your target client. Take the opportunity here to differentiate yourself from your competitors and make it clear why you are the best business for the job.
Inundated with questions? Set up an FAQ section
Nip the commonly asked questions in the bud by directly addressing them on your website. Assume your customer has zero knowledge of your services so use clear and concise language, and take the time to explain things coherently. Using keywords here is also a great opportunity to boost your Search Engine Optimisation (SEO) ranking!
Get straight to the point
By the time a customer has reached your website, they’ve potentially been on dozens of others researching. Make their journey to book or purchase as easy and seamless as possible. For example, consider adding in your unique selling points, telling your story and clearly displaying your contact details at the top of every page on your website. Businesses on the Oneflare platform use their Oneflare profile as the designated one-stop-shop for explaining who they are, what they do and offer, what people are saying about them and how to get in touch with them.
Content is king
If appropriate, use pictures and/or videos on your site, especially in the FAQ section. Rich media is fantastic for SEO and makes it easy for customers to understand what you do. Build trust from the get-go with some positive reviews and trust badges on your site.
Build content mapped to funnel stages
When people have challenges, they follow a series of steps before they settle on a specific provider. People often first research the problem, figure out the kinds of solutions available, take a look at the service providers, and finally choose one. There’s another step that most people miss – retention – which focuses on maximizing the results of a client or getting them to come back when another relevant problem arises.
For example, if someone’s roof is leaking, they’d first search online for causes. After finding several answers, they’ll look at multiple types of solutions such as DIY or hiring a contractor. Next, they’ll vet different contractors before finally settling on one.
Use your website content to lead people through every step of this process. With the example above, the kind of content they create may look like:
- An infographic that explains the different reasons a roof may leak
- A blog post that dives deep into the different ways you can stop a leaky roof
- A comparison guide that shows how your service stacks up against the competition
- Landing pages, targeted at different buyer personas, which detail how your service will help them solve the specific problem
- Host a podcast or video tutorial that shares insights about how to maintain the roof going forward.
Once you’ve got all the pages set up, you may want to consider launching a local link building campaign to improve your search visibility. When it’s successful, you’ll be the first business that shows up when potential clients are looking for solutions to their problems.
Contact local web design experts
Clear and relatable social proof
The last piece of the puzzle is arguably the most important. Social proof has been proven time and again to improve conversions on almost any website.
It can be a case study, client testimonial, or even mentioning how many clients you’ve served in the past. Use the type of social proof that makes the most sense for you and supports a promise you’ve made on your landing page.
For example, if a plumber promises to get to a client’s house within 30 minutes for any plumbing issue, they would show social proof that supports that claim. Maybe a client called at 2:00 AM because of a burst pipe. A testimonial from them about how the plumber saved the day would be perfect.
Think about the biggest promises you’ve made and your value proposition then gather testimonials or even case studies that support it. Interested in learning more? Our Oneflare HQ industry leaders in sales, marketing and SEO recently discussed best practices, new technology and how to build trust with potential customers online.